In this beinnger to intermediate level webinar, you'll learn NEW approaches to understanding behaviour and utilize your reflective practice by engaging in exercises on how your thoughts might be contributing. You’ll learn the 4 key lenses to take a holistic view for analyzing behaviours that take a 'working with' approach to build strong relationships with all protagonists. Lastly, exactly what to do (and not to do) when in the storm of a serious meltdown.